Efforts to restore our network have been taking place on two fronts: one was a temporary fix that enabled roaming for our customers, and the other was repairing the damaged network equipment. We want to address each front.
The temporary roaming fix has been completed at this time. We don't want to sound like typical technical support, but if you haven't seen the fix take effect, please turn your device off and back on. After rebooting please attempt to make an outgoing call. Remember, this fix only works where roaming is available.
The damaged network equipment has been repaired, is being flown back from Texas and will arrive at midnight tonight. When this equipment arrives we will begin the process to rebuild our voice core and reestablish connectivity of our voice network. As mentioned, this process will take a minimum of 48 hours.
Once our network is restored, we will begin the process of switching customer communications back to our network. This switch will happen when it will have the lowest impact for our customers, late Sunday Aug. 19th into early Monday morning.
We wish we could say that this plan is in stone, and nothing can go wrong. We can’t. We can say we have the best technical crew and technical support available making every effort to insure that it goes as planned.
Thanks again for your patience and understanding.